Terms and conditions

Return

Travalo stands behind the quality of our product and hope you to have nice experience with our product. If the item is defective in craftsmanship, please contact us at cs@travalo.com within 7 days from the day you received the order. Please note that defective in craftsmanship does not apply to misuse, accidental damage, or changing your mind etc.

In your email, please describe the defect and make sure to provide your order number - you can find your order number by logging in to your Travalo account or checking your confirmation email. To be eligible for a return, your item must be unused and in the same condition that you received in original packaging.

All charges incurred from return shipment (i.e. shipping cost, duties, and taxes) will be borne by you. We do not accept or assume any responsibility for loss of returned goods whilst in transit from you. Please use a reputable carrier with a tracking number.

* Do not return any product without specific authorization and instructions from us.

Privacy Policy

At Travalo we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please do review this Policy regularly.

In running and maintaining our website, we may collect and process the following data about you:
- Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
- Information provided voluntarily by you. For example, when you register for information or make a purchase. We do not store credit/debit card information - we use a third-party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on this website.
- Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.