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FAQ

  1. How to refill Travalo?
    • Remove spray head of your perfume
    • Take out Travalo Engine (inner bottle) from Case
    • Pump to fill up to metal ring
    • Put back Travalo Engine in the Case
  2. How to clean Travalo Engine (inner bottle)?
    We suggest using one Engine for one fragrance.
  3. What country do Travalo ship to?
    We ship worldwide.
  4. Do you ship to PO box address?
    We do not ship to PO box.
  5. How long does it take to ship my order?
    Delivery time varies depending on selected shipping option and destination, here is reference for general case,

    • Registered mail: around 15 business days
    • Express courier: around 5 business days

    For some countries, only Express courier service can deliver. Please click here for details

  6. What is the shipping cost?
    Weight of package, shipping option and destination will affect shipping cost. Please follow the steps to find out the cost,

    • Add your items to cart
    • Proceed to checkout
    • Add your shipping address
    • Select shipping option

    The shipping cost will be listed under product cost.

  7. How can I track my order?
    You will receive an email containing estimated delivery date and tracking number for your order. If you do not receive your order as scheduled, please send an email to order@travalo.com so we can help you.
  8. Can I cancel my order?
    Once you received confirmation email about shipment status, you cannot cancel your order.
  9. Do you accept exchange of products?
    We do not accept request of exchange.

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